Product Warranty
Lifetime Warranty on Lights
Gemstone Lights provides a lifetime warranty for the lights. Lifetime warranty on the lights is defined by the manufacturer's testing which resulted in an estimated lifespan of 50,000 hours. When used 7 hours per day this equates to 20 years. The validity of the warranty on lights will not be affected by how long the lights are actually used.
10 Year Warranty on Parts
Gemstone Lights provides a 10-year warranty for all products and parts.
Transferrable Warranty
The warranty can be transferred once to a new homeowner within the 10-year warranty period, giving them the remaining coverage, up to a maximum of 2 years, if the transfer is completed within 90 days of home possession.
Warranty registration must be completed within 30 days of installation for it to be valid, and the warranty does not cover items used outside their intended purpose.
FAQs
The industry-leading lifetime warranty applies to the specific bulbs/lights used in both Commercial and Residential Track Lighting systems!
All system components, including power kits, controllers, cables, connectors, and tracks, are covered by a comprehensive 10-year warranty.
The Lifetime warranty on the lights is defined by the manufacturer’s testing which resulted in an estimated lifespan of 50,000 hours. When used 7 hours per day this equates to 20 years. The validity of the warranty on lights will not be affected by how long the lights are actually used.
The warranty can be transferred once to a new homeowner within the 10-year warranty period, giving them the remaining coverage, up to a maximum of 2 years, if the transfer is completed within 90 days of home possession.
Please contact Gemstone Lights through our website chat or by calling our toll-free number at 888-908-2675.
Unfortunately, after the 30-day period, the warranty for your system will no longer be honored.
Yes, the warranty remains valid regardless of how long the lights are used. It is based solely on the tested lifetime of the lights.
Yes, we provide a one-year labor warranty, covering any service charges within that period. Beyond the first year, service charges may apply unless your dealer offers additional coverage.
The warranty excludes any Gemstone Lights products used outside their intended purpose.
To register your Gemstone Lights warranty, you can complete the process directly through the Gemstone Lights app when prompted. Alternatively, you can register here.
- Gemstone Lights provides a lifetime warranty for the lights. Lifetime warranty on the lights is defined by the manufacturer's testing which resulted in an estimated lifespan of 50,000 hours. When used 7 hours per day this equates to 20 years. The validity of the warranty on lights will not be affected by how long the lights are actually used.
- Gemstone Lights provides a 10-year warranty for all products and parts.
- The warranty can be transferred once to a new homeowner within the 10-year warranty period, giving them the remaining coverage, up to a maximum of 2 years, if the transfer is completed within 90 days of home possession.
- Warranty registration must be completed within 30 days of installation for it to be valid, and the warranty does not cover items used outside their intended purpose.
