Support » Troubleshooting » Peer removed pairing information

Peer removed pairing information

The error message “Peer removed pairing information” is typically caused by one of two things:

  • A Bluetooth password that was changed and not updated on the phone
  • A controller was connected via the phone’s Bluetooth settings instead of the app’s Bluetooth

To resolve this error:

  • Go into your phone’s Settings>Bluetooth
  • Look for your Gemstone controller
    • On iOS: tap the blue ⓘ icon and choose  ‘Forget This Device’
    • On Android: tap the gear icon next to the Bluetooth name, and choose “Unpair” or “Forget Device”
  • Go back into the Gemstone HUB app and try again

Sorry

you did not find this helpful,
please share what you did not like or how this was not helpful.

Support Home

Scroll to Top