Support » Troubleshooting » Firmware won’t update?

Firmware won’t update?

Issues with firmware updates are most often fixed by power cycling the controller. It may also indicate a poor controller Wi-Fi connection.

Have access to your control box?

  1. Turn off power to the control box (or unplug) for 15 seconds
  2. Turn power back on
  3. Wait 30 seconds.
  4. Re-attempt the update

Don’t have access to your control box?

  1. Connect to your controller via Bluetooth
  2. Perform a controller restart (Settings>Controller Restart)
  3. Wait 30 seconds
  4. Re-attempt the update

 

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