Southern Lights Medicine Hat
The team from Southern Lights was very pleasant and professional. Doug took the time to answer questions and explain the system and the app. He pointed us in the direction of the Gemstone website to register our product and to answer any questions we might have down the road.
Love my gemstone lights. JB was very knowledgeable and very accommodating.
The lights look great, and the installers were quite friendly. We do have an issue, though. The remote car door openers won't open the doors from outside when the Controller is plugged in. I tested it both ways, and the only way the remotes will open the doors from the outside is if the Controller is unplugged. Somehow, the Controller's signal or the LED lights interfere too strongly with the remote car door openers. The installers were not sure how to resolve the issue, so it is now my problem to deal with. For this reason, I chose "not likely" to recommend this Dealer to my family and friends. I'd be very happy to change my opinion if the Dealer would resolve this issue.
I realize these systems were quite popular and in demand currently so it wasn’t a big deal when they took close to two months to finish our install. However, upon the first install there were a few things done incorrectly and no one got back to us over our concerns. During the second part of our install we voiced our concern and they were still not able to correct the issue. We are currently waiting for the problem to be resolved. The issue is that two of the tracks line up incorrectly and our lights are directly beside each-other. There is no even spacing like the rest of the tracks. Hopefully this will be resolved in a timely fashion. Thank you!
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